Stock Return Policy

- Customers who wish to return or exchange any damaged item are responsible to ensure that it complies with our policy below.
- Any deliver return request that falls outside of our stated policy will not be entertained.
- Customers are required to send in a written notice via email to us within 2 days of receiving the item for a valid exchange or return
- Item return must reach our premises within a week from date of informing us Items must be returned unused, in their original condition including taps, tag attached or packages.
- All items will be inspected on return Customers are required to e-mail us englishscents@gmail.com  

 

  Important Notes   
- The return and replacement shipping fee will be borne by ESUk provided the return and replacement is due to Damage
- If higher price item is selected as replacement for a returned item, the remaining top up has to be paid by customer. Otherwise, if lower price item is selected, the balance will not be refund. ESUk reserves full right to reject any returned goods not meeting the stipulated

 

Stock Return Policy Returnable/Exchangeable Sections
- Items that are terribly damage
- If the quality, design, and size of item are far from your customer’s expectation, exchange of item is allowed with other design subject to the return and replacement shipping fee will be borne by customer

 

Non-Returnable/Non-Exchangeable Section
- Minor scratches at box or, color differs slightly from the pictures shown online
- Item design is slightly different from the picture displayed (e.g. colour or )
- Sold Out items are not available for exchange